Privacy policy
This policy explains the information used to operate MSQ AI accounts, payment reviews, licenses, protected downloads, and support.
Information collected
The portal stores account details such as name, email, optional phone and company, password hash, email-verification state, purchase records, payment proof files, transaction references, license and device identifiers, download history, support messages, notifications, and security audit events.
How information is used
Information is used to verify accounts and payments, issue and validate licenses, enforce device and version policies, provide protected downloads, respond to support requests, prevent abuse, maintain operational records, and communicate service or security updates.
Lead and CRM data
Portal license validation does not require customer lead names, phone numbers, or CRM record content. The portal records a one-way device identifier and operational license data needed to decide whether access is valid.
Payment proofs and access
Payment proofs and related records are available only to authorized administrative or support roles that need them for review. The portal is designed to preserve purchase history while allowing accounts, plans, licenses, and versions to be archived safely.
Retention and security
Records are retained as reasonably needed for access delivery, security, support, accounting, dispute handling, and legal obligations. Safeguards include hashed passwords and license keys, encrypted recoverable license values, protected sessions, access controls, audit logging, and restricted file delivery. No system can guarantee absolute security.
Service providers
Infrastructure, email delivery, bot protection, hosting, and other service providers may process limited information on MSQ AI’s behalf to operate the portal. Payment transfers through Zelle or Venmo are also subject to those providers’ privacy practices.
Your choices
You can update profile details in the dashboard and release registered devices. Contact support to request help with access, correction, or deletion questions; some transaction, security, and accounting records may need to be retained.
Changes and contact
Material updates will be published on this page. Privacy questions can be sent through customer support.